Derica Carty

Born in Boston, Ma

Lives & works in Washington DC

Associate Manager, Accenture, Arlington, VA 9/2017 – Present
Contracts: Army – Sept 2017 – Mar 2018

Oracle 11i SME
Manage the Oracle EBS Application Support Help Desk (level 2 support) for a federal agency.
Task include:
  • Supervise over daily Help Desk status calls to work with team on items that need to be escalated and coordinate additional support.
  • Provide PMO with weekly status updates that impact project/team.
  • Attend bi-weekly status meetings with the client to inform them of updates and risk to the system.
  • Submit a monthly deliverable to the client on Help Desk metrics.
  • Coordinate patching efforts that include scheduling and testing with the technical team to lower environment.
  • Functional resource responsible for creating test planning materials (test conditions and test scripts) and executing test scripts for Oracle 11i business processes. Task include:
  • Interpret functional and test design documents to create test scripts and test results documents to resolve tier three Help Desk tickets.
  • Work closely with System Architects, Functional and Technical teams to resolve post production support tickets.
Consultant, i360technologies, Herndon, VA 5/2016 – 8/2017
Contracts: DOI- May 2016- Aug 2017
Oracle 12 and 12.1 CLM SME

Provided post deployment Oracle R12 federal financials and acquisitions (CLM, CLM iProcurement, iProcurement, PCard, Invoices,) desk side and tier 2 support to the federal agencies.
Task include:
  • Conducted post implementation analysis with end users to identify business process impacts.
  • Identified potential trouble shooting issues to design and develop quick reference guides.
  • Documented tickets in Remedy, the help desk ticketing tool, to create help desk metrics and quick reference guides.
  • Triaged problems to determine potential causes and to resolve or escalate issues as appropriate.
  • Worked closely with DBA and network teams to resolve technical issues.
Contractor, Woodside Temporaries, Washington, DC 7/2015 – 5/2016 
Contracts: House of Representatives- July 2015 – May 2016
PeopleSoft Trainer
Provided instructional designer expertise to the House of Representatives.
Task include: 
  • Interpreted gap analysis documents and business process maps to design and develop class materials.
  • Prepared over 100 end-users for major business process changes with the deployment of a new asset management directorate utilizing PeopleSoft’s Asset Management module and Remedy.
  • Created and conducted robust needs analysis to identify the training’s target audience, course goals, and learning gaps.
  • Created a lessons learned document based on feedback from evaluations and stakeholders observations.
  • Conducted post implementation analysis to identify systems impact on business processes.
  • Identified potential trouble shooting issues to design and develop Help Desk material to support post implementation activities.
  • Created a FAQ depository based on Q&A sessions during training delivery.
Contractor, Zephyr Technology Group, Washington, DC 5/2015 – 6/2015 
Contracts: FCC- May 2015-Jun 2015
Office 365 Trainer
Designed, developed, and delivered Office 365 training to the Federal Communications Commission.
Tasks include:
  • Designed and delivered end user training for the department’s Office 365 implementation.
  • Prepared over 2000 department end-users for system go live.
Contractor, Macro Solutions, Washington, DC 8/2014 – 5/2015
Contracts: DOEd-Aug 2014- May 2015
Oracle 12 Trainer
Designed, developed, delivered and evaluated Oracle R12 federal financials and acquisitions (CLM, iProcurement, PCard, Management and COR) training to the Department of Education.
Tasked include:
  • Designed clear, detailed and strong course objectives to convey what learning will take place.
  • Designed and developed class exercises (scenarios and step by step) to assist attendees in the learning process. 
  • Delivered effective end user training for the department’s Oracle R12 and OBIEE implementation.
  • Demonstrated the functionalities of the OBIEE (business intelligence platform) dashboard and ad hoc features to generate reports.
  • Utilized Oracle’s User Productivity Kit (UPK) simulations to present course material.
  • Submitted course evaluations to gather Kirkpatrick’s level one feedback of the course presentation, material, learning environment and experience. 
  • Prepared over 200 department end users for system go live. 
  • Provided customized troubleshooting guidance and training to Help Desk personnel post R12 implementation.
Senior Associate, Grant Thornton, Alexandria, VA 10/2010 – 8/2014
No work on Federal Contracts
Project Management and Instructional Design
Managed, planned, created, designed and acquired learning and professional development programs to fulfill the firm’s strategic needs and enable staff to thrive as professionals.
Responsibilities included:
  • Conducted training needs assessments with the firm’s senior leadership, subject matter experts, to identify and provide program recommendations for staff and program development in alignment with the firm strategic drivers and metrics.
  • Managed bi-annual Knowledge Fairs for over 300 employees. Activities include course design, vendor acquisition and management, room and training logistics and overall event management.
  • Managed, developed, and implemented Microsoft Office 7 (Excel, PowerPoint, Word, Project, and Visio) training to prepare recent campus hires for transition into the work place. 
  • Facilitated DiSC (personality assessments) to both campus hires and summer interns to discuss the challenges of working with different personalities.
  • Managed, designed, developed, implemented and assessed training simulation courses for cost accounting software integration using UPK.
  • Conducted follow up analysis on multiple programs and training implementations in order to assess if modification, improvement or discontinuation of the design or structure is needed.
  • Identified and manage relationships with vendors who can provide highly qualified training and support based on the firms training needs.
  • Managed all firm and non-firm continuing professional education programs, including promotional materials, room logistics and forms for CPE review
  • Researched corporate training market, to track and report current trends to leadership.
  • Consulted with the national team to improve and streamline the continuing professional education electronic submission process.

Consultant, Deloitte formerly BearingPoint, Washington, DC 2/2008 – 10/2010
Contracts: NARA- Feb 2008-June 2008; July 2008-Sep 2008; Sep 2008-Oct 2010
Training Maintenance Project Lead
  • Lead the Office of Financial Management training team to provide Oracle11 financials (iProcurement, DocView, AP Inquiry, PO Inquiry, PO Modification, BE FedAdmin Level 1) to end-users at the FDA. Task included:
  • Developed, designed and managed the project plan for the financial management team.
  • Developed and delivered over ten financial management courses on a monthly basis for the Food and Drug Administration (FDA) to hundreds of end users.
  • Assisted the process team to create step-by-step instructional materials to support training efforts.
  • Implemented the use of the Learning Management System (LMS) for the Office of Financial Management (OFM) at the FDA to improve and streamline class registration.

Training Lead
  • Created a training plan for the new E2 Travel implementation at the Department of Justice (DOJ).

Training Specialist 
  • Developed and delivered a training strategy in support of the implementation of the PLM Data Vault 
  • Created step-by-step instructional materials for the Solution teams for data preparation efforts.
  • Collaborated with the engineering and archivist team to support the implementation of the Electronic Records Archive (ERA) system used by the National Archives and Records Administration (NARA).
  • Developed the course design guides (Instructor and Learner Guides) for the training initiative of the ERA system.
Training Specialist, Gray Systems, Inc, San Diego, CA 12/2006 – 2/2008
Contracts: DOJ- Dec 2006- Feb 2008
Curriculum Development
Designed, developed, and instructed technical training courses for the Senior Management Offices and Justice Management Division at the United States Department of Justice; collaborated with colleagues on multiple software and hardware migrations.
Task included:
  • Developed instructor materials for desk side and classroom training for Department of Justice computer users.
  • Created technical documentation to be distributed among Department of Justice computer users through various multimedia.
  • Trained Help Desk staff after software upgrades.
  • Trained Department of Justice computer users in Microsoft Office Suite, Corel Suite, Citrix and agency specific applications.
  • Assisted in the reorganization of an interdepartmental agency by training computer users on their new department’s platform.